Shipping, FAQ's & Returns

 

Here are some things you should know:

processing time: All in stock items are 'ready to ship'. You will receive an email once your order has been shipped. Processing is approximately 4 days plus standard shipping time.

all gift cards purchased for classes are non refundable but can be used for classes at any time during 2017.

[purpose]  

To keep your pottery looking its best and longest life, please hand wash.  Any pieces that are described to have 18kt gold should never go in the microwave.

All necklaces are made with gold toned chains and accessories that are nickle free.  The pendant itself is made of porcelain and should not be worn in tanning beds as it can conduct heat.

{return policy}

I hand make every piece and no two pieces will ever be exactly  alike and will come with their own unique birthmarks.  Pieces may vary from the photograph as they are all hand made and slightly different.  If you are at all concerned about what your individual piece will look like, you are welcome to email me and I will send you additional pictures.  My pieces do go through a thorough quality control test before I ship them.  Due to the uniqueness and this process, all sales are final but I am happy to send additional pictures and answer any questions you might have, just shoot me an email.

{shipping}

At this point I am only shipping within Canada. Hopefully I will be able to expand this option soon.  If you are out of country please email me for a quote. I take extra care on making sure every piece is professionally packaged and shipped with a ridiculous amount of bubble wrap and peanuts to reduce any issues that may arise.  If there are any issues upon receiving your pieces please send a picture and description on the date the package was received. Upon reviewing, I am more then happy to send out another item of equal value or store credit.

{custom orders & wholesale orders}

I open up requests for custom orders once a year in September.  Sign up to be a part of my newsletter to stay current with opening dates.  At this time I am willing to take on more stockists.

Please email threecornersartisan@outlook.com  for inquiries.